Thursday, June 1, 2017

Switching from BT to Call Flow

Below are some points of interest for folks switching to Call Flow from BT.  Roger from the Island got this info from conversations with BT and with Call Flow.  This is the text of his message to the Island Residents:

You only need to read this if you are taking up or thinking of taking up the Call Flow Superfast Fibre Broadband service.

Residents are signing up for Superfast Fibre Broadband with Call Flow
 because e
nquiries about staying with existing supplier like BT, Sky, TalkTalk are getting the same response ... they are
​ not currently offering​
 Fibre. 

So if you want to upgrade you need to use this link to register:

https://www.callflow.co.uk/cov erage-and-speed/ 

Put in your postcode and select your address from the dropdown
​.​
​        There is a Special Offer on​
 the top package and you may wish to add one of the Phone Call Packages.

Existing supplier BT has been acknowledging requests through Call Flow with standard letters saying they're sorry to see you go but mentioning a couple of important points. 

They say that you're leaving the
​ir​
 Broadband and that your Phone Landline will continue on new terms. 
​Ignore t​
his is
​ as it is​
 a very short interim position. 
​O​
nce Broadband is swapped to Call Flow, they will automatically then switch the Phone Landline to Call Flow. If you are switching
​,​
 the Landline and Fibre Broadband can only be Call Flow, 
​that's ​
both
​ -​
 not one or the other.
​ The whole procedure should take less than two weeks once Call Flow have processed your order.​
 

Secondly, and an important consideration
​. O
nce you've switched
​,​
 there is a period of just 30 days to make arrangements for your BT email address. If your email ends with @btinternet.com then it will disintegrate along with all historical records
​​
 after 30 days with no way of recovery. And if someone writes to you at your old @btinternet.com email it will not be delivered. 
​Same probably applies to you with TalkTalk and Sky.
You have two alternatives. You can change your email to one of the independent emails like Gmail or Hotmail and advise every one of your contacts to use your new email. Or you can pay BT £5 a month for their Premium Mail Service to 
​effectively ​
buy 
​back ​
your old @btinternet.com email on a 30-day rolling notice contract. 

My advice would be to bite the bullet and change to Gmail
​ or Hotmail​
, advise everyone but then 
​if you're worried about missing emails, ​
​consider ​
pay
​ing​
 the £5 a month to BT for a few months to see what continues to come through on your old 
​@btinternet.com ​
email address, mopping up stragglers by reminding them you've changed to Gmail
​/Hotmail​
.
​ ​
Once emails stop coming through to your old 
​@btinternet.com ​
email address you could cancel the 
​£5 ​
​monthly Premium Mail Service​.

Any questions please post below.

1 comment:

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